Your account email is where invoices, renewal reminders, and password reset links go — and it's also the email you use to sign in. Updating it takes a minute.
How to change it
- Sign in and go to Account → Profile.
- Click the Email field and replace it with the new address.
- Confirm the change. We'll send a verification message to the new email.
- Click the link in the verification message.
- Done. Future sign-ins, invoices, and notifications go to the new address.
Why we verify
We send a confirmation link to the new email before activating it. This ensures:
- You actually own the new address (not a typo).
- Someone who briefly accessed your account can't redirect emails to themselves and lock you out.
If you don't click the verification link within 24 hours, the change is dropped and your old email keeps working.
What changes when your email changes
- Where invoices and reminders go — to the new address.
- What you sign in with — the new address becomes your sign-in email.
- Where password reset links go — the new address.
What doesn't change: your password, your two-factor authentication, your services, your domains, your billing details. The email is just a label.
"I can't access my old email anymore"
If you've lost access to the email currently on your account — different job, abandoned address, etc. — you can't use the self-service flow because we send the verification link to the old address.
Open a ticket with our support team. We'll verify your identity (recent invoices, payment method last-4, account details) and update the email manually.
Multiple emails on one account
We support one primary email per account. For larger teams or organizations that want multiple people to receive billing and support notifications, the better fit is:
- Forward your account email to a shared mailbox (
billing@yourcompany.com) or a distribution list. - Use a generic alias as your account email so it doesn't depend on a single person.
If you want CC'd contacts on tickets specifically (e.g., a developer who handles support), you can add CCs to a ticket from its detail page.
